Privacy statement and
Information for customers
This privacy statement explains how your personal data is processed by SWISS KRONO and what rights and options you have in this regard.
It applies to all personal data either provided by you to SWISS KRONO or obtained from this data.
Information on how we use data collected by cookies or other web tracking or analytics technologies (Google Analytics and Hotjar) is explained in our Cookie Policy.
1. Who is responsible for your personal data
We at SWISS KRONO AG are responsible for all personal data that you provide to us in connection with the use of our customer portal and as part of our business relationship.
2. Categories of personal data collected by us
We collect and process personal data that falls under the following categories in particular:
3. What we use your personal data for
We will only use your personal data for the following purposes (the “permitted purposes”):
Your personal data may also be used for the following purposes insofar as you have provided your express consent:
With respect to marketing-related communications (such as emails, telephone calls or newsletter), we will only provide this information to you – as required by law – if you have expressly consented to such communication. We will give you the opportunity to withdraw your consent at any time with future effect if you do not wish to receive any further marketing-related communications from us.
We will not use your personal data to make automated decisions that affect you or to create profiles other than those described above.
The legal basis for processing your personal data is set out in Article 6 of the General Data Protection Regulation (GDR) as well as in Article 6 and Article 31 new Data Protection Act (nDPA).
Depending on which of the above purposes we use your personal data for, the processing is necessary either for the initiation or performance of a contract or other commercial agreement with SWISS KRONO or to comply with our legal obligations or to pursue our legitimate interests; always provided that your interests or fundamental rights and freedoms do not take precedence over these interests.
Furthermore, this data may also be processed based on your consent, provided that you have expressly provided us with this.
4. How we gather and use your personal data
We will normally collect your personal data directly from you as part of our interaction – for example, when you visit our website, communicate with us regarding our products and services, place an order, subscribe to our newsletter, or participate in our customer surveys or you register on our customer portal and use it.
SWISS KRONO processes business-related data (including master data and transaction-related data) that you share with us as part of your business relationship in the SAP S/4 Hanna Backend. If you use our SWISS KRONO customer portal, your personal data, in particular first and last name, postal address, mobile phone number, credit and financial data, is duplicated via interface between SAP S/4 Hanna Backend and SAP Customer Data Cloud and into SAP S/4 Hanna Backend for order processing.
We do not receive personal data from third parties unless these are absolutely necessary to execute the contractual relationship with us.
5. Where personal data is processed
SWISS KRONO is a globally active company. As part of our business activities, we may also need to forward your personal data to recipients in countries outside of the European Economic Area (“third countries”), where the data is not protected to the same extent by law as under the laws in your home country.
If it is necessary for us to do so, we will comply with applicable data protection requirements and take appropriate security measures to ensure that your personal data is protected and secure, in particular through the agreement of EU standard contractual clauses, which can be viewed here.
For personal data processed via the customer portal (SAP Customer Data Cloud), the data storage location is in Frankfurt (Germany). Personal data that we process in the SAP S/4 Hanna backend is stored in Zary (Poland), on SWISS KRONO servers.
If you would like further information about these safety measures, you can contact us at any time using the details provided below.
6. How we protect your personal data
We ensure our physical, electronic and procedural security measures comply with recognised technological and legal privacy requirements in order to protect your personal data.
These security measures include the introduction of specific technologies and processes, such as secure servers, firewalls and SSL encryption, which are designed to protect your privacy. We will always strictly adhere to the applicable laws and regulations governing the confidentiality and security of personal data.
7. Who we share your personal data with
We may share your personal data as follows:
In all other cases, we will only disclose your personal data at your request or if you grant us permission in the event that we are required to do so under applicable law or regulations, or by any judicial or regulatory order, or if we suspect fraudulent activity or a criminal offence.
8. Retention period for personal data
We will retain your personal data for as long as it is required for the purposes of providing the services, products or information that you have requested, and for managing your business relationship with us.
If you have asked us not to contact you, we will retain this information until your request has been processed.
Furthermore, we are obliged to retain certain personal data for a certain period of time (in connection with business transactions, for example) under the applicable law.
If your personal data is no longer required for these purposes, it will be securely deleted or anonymised as a matter of principle and as quickly as technically possible.
9. YOUR RIGHTS
Subject to certain legal conditions, you may request access to your personal data or request that it be rectified, deleted or restricted in terms of how it is processed.
You may also object to your data being processed or even request that it be transferred.
More specifically, you are entitled to request a copy of the personal data we hold in your name. If, however, you make this request several times, we may ask for a reasonable fee.
Details of your privacy rights can be found in Articles 15 to 22 of the GDPR and in Article 25 to 29 nDPA. As we are keen to ensure that your personal data is accurate and up to date, you may also ask us to correct or remove any information that you believe is incorrect.
If you have consented to your personal data being processed, you may still revoke your consent at any time with future effect, i.e. the revocation of consent has no bearing on the lawfulness of the processing based on the consent provided prior to this revocation.
In the event that consent is revoked, we may only process the personal data if there is another legal reason for doing so.
If you would like to assert one of the aforementioned rights, please send us a description of your affected personal data including your name, customer number (or other SWISS KRONO identification number) and your date of birth as proof of your identity using the contact details provided below.
We may require an additional proof of identity (in the form of a certified copy of your passport or national identity card) to protect your personal data from unauthorised access.
We will consider your request carefully and potentially even contact you to discuss how best to fulfil it.
If you have any concerns or complaints with regard to how we handle your personal data, please contact us using the details provided below to allow us to investigate the matter further.
If you are not satisfied with our response, or believe that we are not processing your personal data in accordance with applicable law, you are entitled to file a complaint with the data protection supervisory authority in your country.
A list of the authorities in the EEA can be found here and the authority for the United Kingdom (UK) here.
The relevant supervisory authority for us is as follows:
Office of the Federal Data Protection and Information Commissioner FDPIC
Mr Adrian Lobsiger
Feldeggweg 1
3003 Berne, Switzerland
Telephone: +41 (0) 58 462 43 95 (Monday to Friday, 10.00 to 12.00 am)
Fax: +41 58 462 99 96
E-mail: contact20@edoeb.admin.ch
https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/address.html
10. Obligation to provide personal data
You essentially provide us with your personal data on a voluntary basis. Generally speaking, there will be no adverse consequences for you if you do not consent or provide any personal data.
There are, however, some cases in which SWISS KRONO cannot act without certain aspects of your personal data – for example, if this personal data is required to process your orders, allow you to access an online quote (e.g. Customer Portal) or newsletter, or perform a legally required compliance check.
In such cases, SWISS KRONO will regrettably not be able to comply with your request without the essential personal data.
11. Analysis-Tools
The SWISS KRONO customer portal uses the functions of the web analysis service Google Analytics, which tracks and reports the number of visitors to the portal (traffic). The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by cookies about your use of this website is usually transferred to Google's server in the USA and stored there.
The Google Analytics cookies are only set with your consent in accordance with article 6 paragraph 1 letter a GDPR. Your consent to the storage of Google Analytics cookies can be revoked at any time in the section "Manage cookies".
In addition to Google Analytics, we use Hotjar from Hotjar Limited (Dragonara business centre, 5th floor, Dragonara road, Paceville St. Jullian's, STJ3141, Malta), which statistically analyses visitor data. We use Hotjar to better understand the needs of our users and to optimise the offering and experience on the SWISS KRONO customer portal. Hotjar's technology gives us a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and helps us to tailor our offering to our users' feedback. Hotjar uses cookies and other technologies to collect information about our users' behaviour and their devices, including device IP address (collected and stored anonymously during your use of the website), screen size, device type (unique device identifiers), browser used, location (country only), preferred language for viewing our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.
Hotjar Analytics cookies are only processed with your consent in accordance with article 6 paragraph 1 letter a GDPR. Your consent to the storage of Hotjar Analytics cookies can be revoked at any time in the section "Manage cookies".
12. Changes to this statement
This privacy statement was last updated in June 2022.
We may amend or update the statement from time to time to reflect changes in the way we use your personal data or to reflect changes in the legal requirements.
We therefore recommend that you re-examine its contents every once in a while.
Changes to the privacy statement shall apply from the date on which they are published on our website.
13. How to contact us
If you have any questions or comments, or would like to assert your rights, please contact:
SWISS KRONO AG
Willisauerstrasse 37
6122 Menznau, Switzerland
https://www.swisskrono.com/ch-en#/
For enquiries concerning the deletion of your personal data, its correction or a request for information concerning the SWISS KRONO customer portal, please contact us at the following address.
In all other cases, please contact the following address.