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Location
- SWISS KRONO LLC
-
810 Technology Drive
Barnwell, SC 29812
USA
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Customer Service General
There are four tests installers use to get a better understanding of the moisture in your basement concrete floor: the mat test, the calcium chloride test, the moisture meter test and the relative humidity test. Keep in mind that to properly test the conditions of your basement floor requires adequate planning ahead.
Allow to the wax to harden and gently scrape with a plastic scraper.Remove any residue with rubbing alcohol or 100% pure acetone.
Allow it to harden and gently scrape with a plastic scraper.
We recommend the use of our laminate-floor cleaner, which is available at selected retailers in a maintenance kit. It contains a 32-oz. bottle of the laminate cleaner, a dust mop, felt protectors sized to fit chair and table legs, an advanced cleaning formula and a redeemable coupon for a color-fill repair kit. Please use felt protectors under furniture and replace all hard plastic or metal rollers on chairs with soft rubber rollers to avoid scratching the floor’s surface.
Yes, as long as the tree stand has felt protectors and any water spills are wiped up immediately. It also will help if you place a liner – newspapers work — between the stand and the floor extending out to the drip line of the branches. That will keep needles and any sap from touching the laminate, making post-holiday clean-up that much easier.
We recommend buying a laminate-flooring cleaning kit. You can also clean your laminate floor using a damp mop and a homemade cleaning fluid made from three parts of water and one part of vinegar.
Dampen a rag with water and laminate floor cleaner and spot clean.
Dampen a rag with rubbing alcohol or 100% pure acetone and spot clean.
Water is the worst enemy of laminate flooring. Dry the flooded area completely and as soon as possible. Your floors may start to warp because water entered into the seams, making them swell. If so, you will need to uninstall your flooring and let the room dry completely before reinstalling new flooring. Planks involved with floods caused by exterior water or wastewater are not recommended for re-installation.
Please note that floods are not covered by our warranty. We recommend contacting your homeowner’s insurance agent.
Because the high-density fiberboard used in laminate flooring responds to extremes in temperature and humidity, you may need to operate a humidifier.
Most basements are notoriously more humid than other rooms. Swiss Krono laminate flooring should always be in a climate-controlled environment where the humidity level stays below 75%. A dehumidifier can help ensure this. Just be aware that portable humidifiers need to be emptied as often as once a day or they stop working. Built-in humidifiers that drain outside the house avoid that problem, but are more expensive.
Bird droppings will not stain Swiss Krono flooring. We recommend the use of a damp mop to remove the droppings. Never use excessive amounts of water.Gluing the planks in areas that are continually exposed to moisture is highly recommended as it will keep any fluids from getting between the planks.
Two things to consider: Set the tank up on a piece of furniture or pedestal with a solid base rather than one with feet and make sure it is level. Water weighs a lot, so this will distribute weight evenly across the planks. Also, be cautious when filling, emptying or cleaning the tank. While smaller spills can be wiped up quickly and won’t harm the laminate floor, larger spills can cause serious damages to the core material and will not be covered by our warranty.
Laminate flooring by its very nature and construction is extremely durable and able to withstand scratches from even the biggest household animals. However, sometimes scratches happen. If and when a scratch happens, you’ll want to use a laminate-floor repair kit.
Fluids are the enemy of laminate floors because they can seep into the seams between the laminate planks. For that reason, it’s critical to immediately wipe up wet areas.
Some preventative steps you can take:
If your laminate floor is highly glossy, you’ll want to clean it frequently with hot water in a spray or mister bottle and a microfiber mop. High-gloss laminate flooring often shows prints — especially so if you have a dog.
If the mud is wet, wipe it up quickly. Consider adding doormats by your doors to remove mud before it gets tracked in. For dry mud, vacuuming or sweeping will do the trick. Just make sure your vacuum doesn’t use a beater brush. Do not use floor steam cleaners and wet jets. They add moisture to the mix and can damage your floor.
Static electricity occurs as a natural consequence of electron transfer between contacting surfaces, and is influenced by air humidity, clothing and materials used in upholstery covering. The electrostatic behavior of laminate flooring or any other wood material can be reduced by taking the following steps: